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Here to help...

We have tired to answer some of your most frequently asked questions below. However, if you have a question that we have not covered, please give us a call on 01992 618017 or email us at sales@ten-acre.com and we will do our best to help

About Ten-acre

Who are Ten-Acre Wines Limited?

We are independent specialist Wine Merchants operating since 2004, based in Essex. We hope that via our website, our expertise, our enthusiasm and our range of hand-selected wines we will encourage you to escape the clutches of the supermarkets and mass market, mail order ‘wine clubs’ to discover a world where quality and individuality need not just mean ‘expensive’.

Our whole ethos at Ten-Acre is based on bringing wines of quality, individuality and value to our customers. We don’t deal in anonymous wines sourced from vast corporations where the only difference is between label colours; our customers demand value and, of course, an intrinsic quality, but they also want their wines to have vitality and a sense of place. Unlike many web-based ‘merchants’ we do not offer bogus discounts on drab drinking; we source the wines we love direct from the producer wherever possible to offer the best prices to you. From classical Grand Crus to exciting new ‘everyday’ wines we are passionate about what we do and the wines we list.

Is Ten-Acre Wines Limited able to source wine not offered on the site?

Yes, absolutely. We pride ourselves in being able to track down specific wines or anniversary vintages; please email or phone us with your request and we will do our best to fulfil your wishes.

Trading Name and VAT Number

Ten-Acre Wines Limited
Company registration 5156855
VAT number 835 6267 09

Ordering

Pricing Information

All prices quoted on our website are in Pounds Sterling. All prices shown are inclusive of duty and VAT unless otherwise specified. All prices are subject to change without notice.

Is there a minimum order size?

Absolutely not. You are free to buy as much or as little as you like, but do bear in mind that delivery charges may apply for orders under £300 in total.

What are the ordering & payment options?

Once we have received and confirmed your order we will issue a pro-forma invoice and contact you to arrange payment (payable by bank transfer, debit or credit card; Visa or Mastercard). As soon as payment has been confirmed we will dispatch your order.

Does Ten-Acre Wines Limited Offer Refunds?

Of course. If you receive the wrong wine in your order we will replace your bottle and refund any delivery costs you incur. We will not refund a purchase because you didn't like the wine. If however, there is bottle damage or you consider the wine to be faulty wine please contact us immediately by email to sales@ten-acre.com and we will organise a refund. We will usually request the return of the damaged or faulty product before a refund is given.

Legal Ordering Age

Ten-Acre Wines Limited will not sell to anyone under the legal drinking age of 18 years, this applies to gifts as well. We will ask you to confirm this when you order.

Can I order from overseas?

Yes. You can pay via the secure credit card system, otherwise please email any enquiries to sales@ten-acre.com and we will advise of availability and delivery charges. Payment can be made by credit card or bank transfer in Pounds Sterling. Any customs taxes or additional charges are the sole responsibility of the buyer.

Can I send wine as a gift to someone else?

Yes, as long as they are 18 years old or older. When filling out the wine order form you have the option to include a different delivery address - simply fill this in. We will email you to confirm that the wine has been sent to the third party. If you would like us to include a card, simply email us the message to be included to sales@ten-acre.com

When ordering wines as a gift, please be sure to give us all the details such as recipient's name, contact phone number, and any message you would like to include. We need a contact number to ensure that someone can receive the gift, or will authorise the gift to be left securely - without a contact number, we may have to charge you for re-delivery if the couriers are unable to deliver after 2 attempts - this charge would be £15.

Delivery

Delivery information and charges

All retail orders totalling over £300 will be delivered free of charge in England & Wales, any orders less than £300 will be charged at cost or £10 inclusive of VAT, whichever is the greater. For all orders outside of England & Wales, non-retail orders or multiple delivery drops other charges will apply - please email sales@ten-acre.com for details.

Worldwide shipping rates available on request. Please note that we cannot ship directly to the United States; delivery must be through a pre-arranged importer.

Under bond transfers within London City Bond / Vinotheque is £10 exclusive of VAT, if to a bonded warehouse other than London City Bond (or Vinotheque) the charge will be £21 exclusive of VAT.

Delivery times

Deliveries are generally on a next-day service either via our own van or via courier, office hours, subject to stock availability. Should the expected delay be more than a few days we will contact you to advise a delivery estimate. If you need the wine for a particular date, or before a particular date please make sure you mention this in the comments section when placing your order. Timed deliveries and Saturday services available on request.

What if no one is home to meet the courier?

If no one is home, the courier will leave a card to say that he driver has attempted to deliver. Alternatively, you may authorize the courier to leave the order in a secure space if you know that no one will be at home - there is a textbox in the shopping checkout where delivery instructions can be left but if a request is made for wine to be left unattended, Ten-Acre Wines Limited cannot be held responsible if the wine goes missing after the courier has delivered it.

What is the Ten-Acre Wines Limited policy on breakages from deliveries?

Although the courier should advise us if there are any breakages, it's still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. Please count the number of parcels that you are signing for and ensure that the number is correct as we cannot replace any wines that have been signed for but not apparently received.

As you can appreciate to prevent fraudulent loss or damage claims we need to be made aware of any damage or loss ASAP thus we prefer to be notified via e-mail (sales@ten-acre.com) or phone (+ 44 1992 618 017) within 24 hrs.

Terms of Business

Mailing list

When you first place an order with us your email address will automatically be added to our mailing list - please let us know if you would prefer NOT to receive further information from us; we do bombard our customers with emails and we never let 3rd parties have access to our mailing lists.

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